Cancellation Policy

1. Introduction

At Siya Tours and Travels, Aurangabad (Chhatrapati Sambhajinagar),
we understand that travel plans can change.
This policy explains our rules regarding booking cancellations, refunds, and rescheduling.

2. Cancellation by the Customer

• Cancellation 24 hours before travel: 100% refund of the booking amount.
  
  

• Cancellation within 24 hours: 25% of the booking amount will be charged as a cancellation fee.
  
  

• If the driver has already arrived and the customer cancels or is unavailable at the pickup point — no refund will be issued.
  
  

• Refunds, if applicable, will be processed within 3–5 working days.
  
  

3. Cancellation by Siya Tours and Travels

In rare cases, Siya Tours and Travels may cancel a booking due to:

• Vehicle breakdown or unavailability
  
  

• Bad weather or natural disasters
  
  

• Government restrictions or road closures
  
  

In such cases:

• The customer will be notified immediately.
  
  

• A full refund or rescheduling option will be provided.
  
  

4. Rescheduling Policy

• Customers can request to reschedule a trip at least 12 hours before the scheduled pickup time.
  
  

• Rescheduling will depend on vehicle availability.
  
  

• Fare differences, if any, will apply as per updated rates.
  
  

5. Refund Process

• Refunds are made to the original payment method (UPI / Bank Transfer).
  
  

• Refunds usually take 3 to 5 business days to reflect.
  
  

• In case of third-party payment gateways, delays may occur due to bank processing.
  
  

6. Non-Refundable Situations

No refund will be provided in the following cases:

• Customer no-show at pickup location
  
  

• Wrong date, time, or address entered during booking
  
  

• Trip already started or completed
  
  

• Misuse or violation of company policies
  
  

7. Force Majeure (Uncontrollable Circumstances)

If a trip is cancelled due to unavoidable events like natural calamities,
political unrest, curfew, strikes, or government orders,
refunds will be made only after deducting operational expenses (if any).

8. Contact for Cancellation

📱 WhatsApp: 9860080525
📧 Email: siyacabs24@gmail.com
📍 Location: Aurangabad (Chhatrapati Sambhajinagar), Maharashtra